A Day in the Life - Member Services
Parker Allen, AMR Member Services Director
I think it’s safe to say that there is never a dull moment in Member Services. If you ask the AMR Member Services team, I believe they would all mutually agree that they prefer it this way. Each day presents a new set of challenges and opportunities which helps us to play a significant role in the success and growth of our clients.
Being a part of the member services team grants us the opportunity to work with a variety of our clients, as-well-as internal departments and client teams. We really have the best of both worlds with this mix in our work routine.
We serve as the front line to our external members, meeting their needs on anything from payment processing to registration assistance to troubleshooting account related issues. Being able to interact directly with the members can be a rewarding feeling knowing that you are directly impacting their experience with the association.
Behind the scenes, we work closely with our client teams and other shared services departments to help strategize the growth and success of our clients. Whether it be providing valuable membership related reports to the client teams, working with Creative Services on website integration, mapping out the registration process and setup with Conferences and Events, or assisting in monthly financial reconciliation with the Finance Department, it’s safe to say that our team enjoys what we do because not only is every day different, but we have the opportunity to serve the client in multiple areas.
In the end, it’s a very rewarding feeling to see the overall impact our work in these areas has on the overall development and success of our clients and company. This feeling, and the passion we hold for our clients (both internal and external) is what motivates us to succeed each day.